Home / About
Care that arrives in 24 hours
Since 2018 we have been delivering excellence in product development, support & updates for frictionless shopping experiences.
A neighbourhood pharmacy, built for the internet
Carevault started with one counter, two pharmacists and a simple promise: genuine products, honest prices and advice you can trust. Today we serve customers across the country with the same promise, delivered to the door within 24 hours.
Every vitamin, device and care essential in our shop is pharmacist-reviewed before it lists, stored to the maker's specification and sealed for safety.
- Licensed pharmacists review every product we stock
- 24-hour tracked delivery on every order
- Real humans on support, 7 days a week
Frequently asked questions
Orders placed before 4pm ship the same day and arrive within 24 hours in most metro areas. Every parcel is tracked from our shelf to your door.
Yes. We source directly from makers and authorised distributors, and our pharmacists verify every batch before it lists on the shop.
Unopened items can be returned within 30 days for a full refund. Devices carry a 12-month warranty handled directly by our support team.
Any time. Send us a message through the contact page and a licensed pharmacist replies within one business day.
Shipping policy
Same-day dispatch before 4pm, 24-hour delivery in most metro areas, flat $4.90 shipping — free over $49. Cold-chain and fragile items travel in insulated, cushioned packaging at no extra cost.
Returns & refunds
Unopened items: 30-day full refund. Opened devices: 12-month warranty replacement. Refunds land within 5 business days of the returned parcel reaching us.
Terms of service
Carevault sells over-the-counter wellness products and care devices only. Nothing on this site is medical advice — always read the label and consult your doctor or pharmacist for personal guidance. By ordering you agree to our shipping, returns and privacy terms.